Work Location: London Chelsea

Do you see the potential in others? Do you like to raise standards by inspiring those around you? If so this is a great time to be joining Draycott Nursing & Care as we focus on our growth and expansion in delivering world class Nursing and Care.

About Draycott Nursing & Care

We are a recognised market leader in nursing, domiciliary, social and personal care. We pride ourselves on our professional and discreet service with our staff applying our 4 Cs; Compassion, Collaboration, Competence and Commitment.

You will have a chance to work alongside the gold standard in Registered Nurses and Carers. Our daily and live-in care enables our clients to remain in their own home whilst being cared for by professional and highly trained Carers and Registered Nurses.

For over 20 years Draycott Nursing and Care has been recognised by doctors, consultants and clients for exceptionally high professional standards and 24/7 support. Now driving an exciting partnership to provide on-site healthcare within a unique new complex of 5-star luxury London apartments.

About You and the Role

You will be our prospective and current clients’ first point of contact, helping them find the right care to suit their needs. This role acts as a liaison between our Business Development team and the Care Coordinator team to ensure we maximize the potential of all leads generated and facilitate care package creation that can be delivered by the coordinators and care team.

Maintaining awareness, understanding and adhering to Draycott Nursing & Care’s policies, procedures and CQC requirements.  Ensuring you are an ambassador for Draycott Nursing & Care.

This successful candidate must have excellent interpersonal skills, great attention to detail, and the ability to build trust and relationships quickly. A background in sales, reception, or administration in a similar field would be very useful in understanding the care needs of our clients and helping them choose the best care options.

 

Duties and Responsibilities:

Enquires and Client Services Advisor

Location: Central London

Main Responsibilities

• The main point of contact for inbound phone calls, re-directing to team members as required
• Enquiries management (email, phone, walk in etc), qualification and nurturing active and ‘lost’ leads. Includes emailing brochures and rates to clients and next of kin
• Support home visits for local enquiries, being a consistent point of contact during the enquiry in order to maximise conversion potential.
• To maintain a strong understanding of the company’s products
• Updating and managing enquiry data, follow ups and tasks in the CRM system
•  Attending regular meetings to give team update on enquiries progress
• Using Draycott’s guidelines on care services and packages, recommend the most suitable care package for a prospective client, promoting and upselling services
• Guide our clients through the enquiry and onboarding process, managing all paperwork and communication, ensuring all required steps and assessments are completed within agreed timelines
• With the Operations Manager, proactively manage leads generation websites to best utilise carers and nurses with availability beyond the existing client pool and leads received.
• Liaising with Care Coordinators to arrange care and nurse liaison visits
• Manage the Draycott shop front for any walk-ins, creating a welcoming environment for carers, nurses, prospects and clients
• Conduct periodic market research and analysis under the guidance of the Business Development Manager
• Maintaining and developing relationships with current clients
• Providing general office and administrative support

Qualifications & Experience

• At least 1-year prior experience in a similar commercial/sales support role.
• Flexibility, the ability to handle many different tasks at once and to be flexible in your approach to the way the task is done, by effectively organising your own time to prioritise activities, ensuring that business objectives are achieved within set timescales and to the required standard whilst demonstrating attention to detail
• Excellent IT skills including knowledge using Microsoft Office applications or similar software programmes as appropriate and good knowledge of our specific software for the bookings system
• Comfortable operating in a “soft” sales capacity in order to take new Client enquiries, explain our services and follow up on all such Client enquiries professionally in accordance with Draycott Nursing & Cares operating processes and growth expectations. 
• To have formal clinical training is preferred, although this is not always necessary, strong clinical knowledge is highly advantageous
• Some experience in healthcare role with the equivalent experience and proof of ability to help support the wider team with knowledge
• Experience of working within a customer service environment.
• Excellent interpersonal skills, able to communicate well and appropriately with members of Draycott Nursing and Care staff and any other individuals who come into contact with Draycott Nursing & Care.
• Creativity, able to contribute suggestions for the progression of the business and to improve our efficiency and cost-effectiveness.

If this is of interest apply now!

Apply now

Work Location: London

As a Carer with Draycott Nursing & Care you will help with the day-to-day care of our clients in their homes, assisting with personal care, meal preparation and serving, daily activities, care plans and lots more.

If you like to care for people and make a positive difference to their lives this could be the ideal job for you. Having a friendly and caring attitude as well as understanding and respecting the people who need support will make you an ideal candidate for this role. As a carer with us, you can make a real difference to the lives of our clients at a time when they may really need you, giving them the support they need to live independently in their own homes.

Duties and Responsibilities:

As a Draycott Nursing carer you will provide care according to the client’s specific diagnosis and needs. General responsibilities will include:
– Communicating effectively with the client and building a strong lasting relationship
– Working closely with the wider Draycott Head Office support team to ensure the best service for our clients
– Keeping accurate, factual written accounts of your time with the client via our care management app
– An awareness of the client’s emotional and spiritual needs
– Observing and following Draycott Nursing’s Health and Safety policy

Apply now

Work Location: London

Employment Type: Zero Hours

Short-term and long-term live-in opportunities are available with no accommodation fees and meals included. Benefits include competitive weekly pay and flexible working hours.

Duties and Responsibilities:

Responsibilities include communicating effectively with the client and building a strong, lasting relationship, working closely with the wider Draycott Head Office support team to ensure the best service for our clients and keeping accurate, factual written accounts of your time with the client via our care management app.

Apply now

Work Location: London, Greater London

Are you a Nurse who is looking to pick up some extra work to fit around your current hours? Or maybe you just want more flexibility in the roles you work or the service you are offering. We have opportunities for Nurses to join our team as part of a variety of care packages offering an array of support to our clients.

We are looking to support our clients who have more complex needs, in areas such as below;

Post-operative care
Complex Medications Management
IV infusions
Wound Management & Dressing
End-of-life care

If you like to care for people and make a positive difference in their lives, this could be the ideal job for you. Having a friendly and caring attitude as well as understanding and respecting the people who need support will make you an ideal candidate for this role.

Duties and Responsibilities:

Duties will include:

Communicating effectively with the client and building strong lasting relationships
Working closely with the wider Draycott Head Office support team to ensure the best service for our clients
Keeping accurate, factual written accounts of your time with the client via our care management app
An awareness of the client’s emotional and spiritual needs
Observing and following Draycott Nursing’s Health and Safety policy

Experience:

You must be a qualified Nurse (Adult preferable) Band 5 and above
You must have a valid NMC Pin (Required)
Previous experience working in domiciliary care (desirable but not a requirement)

Apply now